Chatbot channels

Last Updated: 15.10.2025

With the help of chatbots, you can connect with customers, attract new users, and also increase your sales. Create a chatbot for your Facebook Page, and automate your communication with subscribers using Facebook Messenger.

Last Updated: 24.10.2025

The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use. All you need is to create keywords, design the bot’s structure, and drag-and-drop elements in the SendPulse flow builder.

Last Updated: 26.11.2025

With SendPulse, you can create automated chatbot flows triggered by events or subscribers' actions, including post comments.

Last Updated: 03.07.2025

With SendPulse, you can add a greeting to your chatbot — a message that will tell how your chatbot can be useful, describe its functions, and engage a potential subscriber.

Last Updated: 29.08.2025

You can set up targeted Facebook ads to promote your products and services and start chatbot conversations with users in Facebook Messenger who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

Last Updated: 03.07.2025

Facebook campaigns allow companies to advertise their products or services, notify people about events, send invitations, or congratulate users. With SendPulse, you can create and send campaigns to all of your bot subscribers or a specific audience segment.

Last Updated: 03.07.2025

With SendPulse, you can add an Instagram or Facebook chatbot flow to your Meta Ads Manager account to create ad campaigns and send messages according to a predefined scenario. When users click your ad, your added flow will be triggered automatically.

Last Updated: 03.07.2025

A chat menu is a static menu that is displayed as a hamburger menu in the message input field in the web version of a chat or under the message input field in the mobile version of a chat. Depending on the settings, a menu element opens a site or starts a message flow.

Last Updated: 10.02.2024

If you violate Facebook Terms and Policies, Facebook may block your business page from sending messages, meaning that you won't be able to send messages to your subscribers.

Last Updated: 03.07.2025

To grow your business online and attract new customers, create a Facebook Page. Enter a Page name, select a category, specify the Page settings, and add all the necessary information about your company and its products. In this article, we will analyze each of these steps in detail.

Last Updated: 10.02.2024

During the preparation of a Facebook Messenger campaign, it is important to select the correct type of campaign.

Last Updated: 21.10.2025

In this article, we’ll show you how to migrate your chatbot service to SendPulse for creating chatbots, sending auto-responses, collecting user information, and other useful features for Facebook Messenger.

Last Updated: 03.07.2025

There is an option to do auto posting via a chatbot.

Last Updated: 29.08.2025

You can read more about the changes in 2021 in the changelog from Facebook.

Last Updated: 26.11.2025

A chatbot is an automated multifunctional assistant that can receive and send triggered messages. With SendPulse, your bot can save data as variables, allowing you to personalize your communication with customers in the future.

Last Updated: 26.11.2025

The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use. All you need is to create keywords, design the bot’s structure, and drag-and-drop elements in the SendPulse flow builder.

Last Updated: 26.11.2025

In Telegram chatbots, you can automatically run flows when a user joins your group or channel. This helps you welcome new members, share community guidelines, collect data, or point them to your chatbot’s key commands.

Last Updated: 27.11.2025

With Telegram Business, your chatbot can respond to private messages automatically. This helps you run flows every time a user contacts you, which is useful for support, lead capture, and customer service.

Last Updated: 06.02.2026

Inline search allows you to quickly get information from a chatbot. You can create a menu with goods or services that appears after typing in a command in the search line. You can also add a search menu to your flow scenario.

Last Updated: 03.07.2025

Chatbots operate separately from personal Telegram accounts, however, with SendPulse, Telegram Premium users can forward messages from their personal business accounts to SendPulse and automate their replies.

Last Updated: 26.11.2025

With SendPulse, you can add a description of your chatbot — a message that will tell users how your chatbot can be useful, describe its features, and engage a potential subscriber.

Last Updated: 26.11.2025

A bot menu allows users to easily navigate your bot’s content and information. You can create commands and buttons that open specific chatbot flows. The menu itself is displayed in the message box as an icon with a / sign. The permanent menu appears when a message has no other buttons or quick replies.

Last Updated: 26.11.2025

With Telegram chatbots, you can block or unblock group or channel members. For example, you can block group members who did not pay for an ordered product or service.

Last Updated: 26.11.2025

Telegram enables you to send formatted text to users. You can make text bold or italicized, and add code or hyperlink styles to better visualize important information.

Last Updated: 26.11.2025

The SendPulse chatbot builder allows you to not only create a Telegram chatbot with auto-replies but also сreate useful posts and send campaigns to your channel or group using the bot. You can create scheduled posts or send them right away, design your campaigns, and add buttons with links, images, and files.

Last Updated: 26.11.2025

In this article, we’ll show you how to migrate the service for creating auto-replies, collecting user information, and using other useful functions for the Telegram bots.

Last Updated: 26.11.2025

Telegram campaigns allow businesses to advertise their products or services, notify people about events, send invitations, or congratulate users. With SendPulse, you can send Telegram campaigns with text, images, files, and buttons that lead to certain web resources or run a flow for all of your bot subscribers or only a specific audience segment.

Last Updated: 26.11.2025

With our additional message settings for Telegram chatbots, you can add message appearance effects to make your content more interactive and increase user engagement. You can also prevent message forwarding and saving.

Last Updated: 26.11.2025

To add a video larger than 20 MB to your Telegram chatbot message, use links to public Telegram channel videos up to 2 GB in size.

Last Updated: 26.11.2025

You can add a web app button to your chatbot to integrate your business application. For example, you can link an online store with an interactive menu and a shopping cart for food delivery orders.

Last Updated: 26.11.2025

To automate the process of communicating with your customers on WhatsApp, you need to create business accounts on Facebook and WhatsApp to connect your number to the WhatsApp Business API and use your chatbot. With a simple WhatsApp chatbot connection wizard, you can do this in three steps.

Last Updated: 26.11.2025

Once you create your account, you will be able to: You can see the current limits on the number of sessions per day on the WhatsApp manager page.

Last Updated: 26.11.2025

There are two possible reasons why you haven't received a code for registering your WhatsApp Business API client. First, your phone number is associated with a non-commercial account (WhatsApp or WhatsApp for Business for users). Second, you have already connected this number to the WhatsApp Business API through another provider.

Last Updated: 26.11.2025

You can verify your business in Facebook Business Manager to access specific products and tools for your business and make full use of the WhatsApp Business API to build chatbots. Also, a verified company inspires more trust among users.

Last Updated: 26.11.2025

Users who have connected their phone number to the WhatsApp Business API can send campaigns to their audience. Sending campaigns to all of your subscribers is possible with an approved template.

Last Updated: 26.11.2025

Messenger campaigns are a reliable way to attract new customers and keep the attention of loyal customers. Keep in touch with your clients, inform them about important events or changes to their order statuses, and remind them about scheduled events they signed up for.

Last Updated: 26.11.2025

To send paid messages through the WhatsApp Business API in SendPulse, your WhatsApp Business account must have an active SendPulse credit line. This payment method is automatically created when you add a chatbot to your business account and allows SendPulse to pay Meta for your WhatsApp usage.

Last Updated: 26.11.2025

Marketing Messages Lite API helps you filter WhatsApp advertising campaigns by opens and clickthroughs and send them only to recipients who are more likely to take action.

Last Updated: 26.11.2025

You can create a dedicated flow that runs when a user enters a chat with your business account for the first time. This helps you send welcome messages and prompt subscribers to start a conversation.

Last Updated: 26.11.2025

In WhatsApp chatbots, you can run flows automatically when a subscriber places an order through your WhatsApp catalog. This helps you process inquiries, send confirmations, and follow up when needed.

Last Updated: 15.08.2025

The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

Last Updated: 15.08.2025

WhatsApp Flows are structured messages that collect subscriber data. You can add a template with buttons that open your forms right in WhatsApp. Your subscribers will be able to fill out and send these forms, and you can use these data points in future messages.

Last Updated: 03.07.2025

You can set up targeted Facebook ads to promote your products and services using WhatsApp and start chatbot conversations with users who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

Last Updated: 03.07.2025

If you have a catalog with products configured in Facebook Commerce Manager, you can add a card or a list of products to your WhatsApp chatbots to attract users' attention and convince them to buy the product. Product cards can be used, for example, to advertise hotels, flights, travel destinations, and vehicles.

Last Updated: 10.09.2025

You can migrate your WhatsApp Business API number and change providers (BSP) to create chatbots in our builder. This article will show you how to migrate your number to SendPulse — an official provider of WhatsApp Business API — and create a chatbot environment with that number.

Last Updated: 29.01.2025

In this article, let's take a look at what kind of sending limits WhatsApp has, where to find your current limit and rating, and how to increase your level.

Last Updated: 29.01.2025

Frequency capping limits the number of WhatsApp marketing messages users receive during a certain period of time. This way, Meta encourages businesses to review their campaign policies and make them more relevant to users.

Last Updated: 03.07.2025

You can upload your base of subscribers who have given you their preliminary consent to send them messages in accordance with the WhatsApp policy and send them campaigns according to an approved template or work with a contact according to a chatbot script.

Last Updated: 22.10.2025

WhatsApp introduces pricing updates for messages sent via the WhatsApp Business Platform and WhatsApp Business API that will apply based on the conversation initiator and category.

Last Updated: 03.07.2025

Regularly updating your WhatsApp business profile data, such as display name and photo, allows you to keep your company information up-to-date, increase customer loyalty, and create a professional brand image.

Last Updated: 26.11.2025

A chatbot is an automated multifunctional assistant that can send and receive triggered messages. With SendPulse, your bot can save information as variables for future usage.

Last Updated: 26.11.2025

If you're having issues connecting your Instagram chatbot or sending messages through the chatbot, follow these steps to make sure everything is set up correctly.

Last Updated: 26.11.2025

The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

Last Updated: 26.11.2025

Your Instagram chatbot can react when someone mentions your profile in their Story, tagged your account using @. This helps you greet users, thank them for the mention, send offers, and run personalized flows automatically.

Last Updated: 26.11.2025

While you’re live, your Instagram chatbot can reply to viewer comments in real time. This helps you engage your audience, react to keywords, and share relevant information automatically.

Last Updated: 27.11.2025

You can run Instagram chatbot flows automatically when a user leaves a comment on your post. This helps you engage your audience, share freebies based on keywords, run giveaways, or reply quickly.

Last Updated: 26.11.2025

Use the chatbot's greeting menu to answer users' frequently asked questions, help them contact a manager, or start specific flows.

Last Updated: 26.11.2025

Use the chatbot menu to help users find the information they need. Create commands that trigger specific flows.

Last Updated: 26.11.2025

You can set up targeted Facebook ads to promote your products and services through Instagram and run chatbot flows for users who responded to your ads. With ads, you can strengthen your brand, attract new audiences, and maintain communication with customers.

Last Updated: 26.11.2025

Campaigns on Instagram are a way to promote your brand or company to reach a larger and more targeted audience. In SendPulse, you can send campaigns on Instagram with text, images, cards, and payment buttons — buttons that can redirect recipients to your site or launch an automation flow for bulk notifications to your subscribers or segmented group.

Last Updated: 26.11.2025

To enable integrations, Facebook creates a temporary token that allows applications to make changes to your page.

Last Updated: 26.11.2025

There are three types of accounts on Instagram.

Last Updated: 03.11.2025

Chatbots are automated assistants that can share helpful tips, capture leads, and process orders automatically. When hosted on social media platforms like TikTok, they can also help you reply to messages instantly and keep your audience involved.

Last Updated: 03.11.2025

TikTok chatbots help brands engage followers and drive interactions through personalized communication flows. To use them effectively, make sure to account for the technical and regional factors involved.

Last Updated: 03.11.2025

Use SendPulse's flow builder to design how your chatbot interacts with subscribers. You can automatically welcome new subscribers, reply to messages, and collect data. To create a flow, simply choose a trigger, map out a structure, and arrange builder elements.

Last Updated: 03.11.2025

TikTok campaigns help promote products and services, share event updates, and send invitations or greetings. With SendPulse, you can create and deliver these campaigns to your chatbot subscribers within a 48-hour window.

Last Updated: 15.10.2025

A Viber chatbot is an easy-to-use marketing tool that can display information to subscribers, collect data upon request, and accept orders according to pre-planned scenarios.

Last Updated: 21.10.2025

The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

Last Updated: 03.07.2025

You can grow your bot's audience organically (when users subscribe to your bot themselves) or by importing a file with users’ contact info.

Last Updated: 03.07.2025

You can send Viber chatbot campaigns with text, images, files, and buttons that can redirect users to your site or launch an automation flow for all of your recipients or particular audience segments.

Last Updated: 06.02.2026

Use live chat events to detect and react to user actions using JavaScript on your website.

Last Updated: 15.10.2025

With live chats, you can establish communication with your website visitors, attract new customers, and increase your sales. Add a live chat to your website, invite live chat agents, and automate communication using auto-replies.

Last Updated: 16.01.2026

Use JavaScript parameters to control how the live chat widget appears and behaves on your website, including its visual style, position, size, and system language.

Last Updated: 03.07.2025

To add live chat to your website, you need to install its code.

Last Updated: 03.07.2025

An automated live chat flow allows you to help customers choose a product on your website and answer popular questions. Visitors can easily find what they need by contacting you via live chat.

Last Updated: 03.07.2025

Live chat is a tool that allows you to improve your communication with website visitors. It makes the interaction process easier and helps enhance customer satisfaction and increase loyalty.

Last Updated: 03.07.2025

A bot greeting appears when a user starts a live chat on your website, launching a flow or opening a link. You can use this feature to answer common questions or redirect users to certain website pages.

Last Updated: 03.07.2025

If you don’t have access to your website’s source code or want to separate the scripts related to tracking and marketing, you can add your live chat widget code using Google Tag Manager.