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Build a better relationship with your audience thanks to 24/7 customer support

Viber chatbots can help make your business closer to customers

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Automate your FAQs

Reduce your support team’s workload — answer customers’ popular questions about product availability, services, and pricing via your Viber chatbot.

Set up automated message flows using keywords so that users can easily find answers and add quick reply buttons.

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Provide 24/7 online support

Help multiple clients at once and solve their issues promptly regardless of the time of day.

If a user needs a human's assistance, your bot will add one of your managers to the chat and gather all the information they need to help the client.

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Send bulk and personalized campaigns

Launch bulk campaigns for your entire list of Viber subscribers and notify them about your new products, special offers, and discounts.

Use your chatbot to collect essential information about your subscribers, their orders, and preferences. You can use this data to add variables and tags, segment your audience, and personalize your campaigns.

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Sell right in your Viber chatbot

Let your chatbot become an effective sales channel for your business. Integrate payment systems and add payment buttons to chatbot flows to take customers’ orders right in your bot.


Leverage chatbot marketing in your business strategy


Chatbot session messages with clients

Send auto-replies to your customers using free session messages. Once a customer initiates a conversation, you can send them an unlimited number of replies for free within 24 hours since their first message.


Chatbot-initiated messages

Win your subscribers' attention with chatbot-initiated messages. You can send 10,000 messages for free.
Messages sent after the 24-hour session are also considered chatbot-initiated messages.


Automated campaigns

Identify your target audience and segment it by personal data and chatbot actions. Set up targeted campaigns in advance and send relevant information to your subscribers.
You can also send bulk campaigns using your clients’ phone numbers.

Build Viber chatbots using powerful tools

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Use a visual chatbot builder

Develop an auto-reply flow to lead users from first contact to purchase. You can create personalized campaigns for different stages of your subscribers’ buyer journey.

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Store user data

Collect your subscribers’ phone numbers and email addresses using bots and add their info to your CRM system. You can use these data points for personalized messages and audience segmentation.

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Add multimedia content to your messages

Use files, images, audio recordings, videos, and emoji in your messages to make your communication with users more engaging.

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Grow your Viber audience

Attract more subscribers by including a link to your chatbot in emails.

You can also share a QR code or your bio link page so that users can instantly subscribe to your chatbot.

Start your chatbot conversations smoothly

Start your chatbot conversations smoothly

Craft a welcome message to introduce your chatbot. This message can outline your chatbot's benefits, highlight its features, and engage potential subscribers.

It shows up above the "Start" button before users start chatting with your bot.

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Supercharge your chatbot with AI

With OpenAI's ChatGPT language model, your chatbot can interact with subscribers while you generate content for your flows.

OpenAI's speech recognition system, Whisper, allows your subscribers to send voice messages and receive instant replies. You will be able to see subscribers' voice messages and their transcriptions to send test replies, making your interactions easier.

Learn more

Implement ready-made chatbot flow templates for an easy start

All pricing plans, including the free one, come with prebuilt flow templates suitable for different niches.

ChatGPT manual request
Making an appointment with a doctor
Weather bot
Register for the webinar
Segmentation of bot followers
Auto-replies outside of business hours
Recurring purchase
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Manage chatbots on your smartphone

Install the app and send quick replies to your Viber, Facebook Messenger, Instagram, WhatsApp, and Telegram chatbot subscribers, work with subscriber data, and analyze chatbot statistics.

How to build a Viber chatbot with SendPulse

  • step 1

    Get a unique access key

    Receive your unique access key (token) for identification in your Viber account. The token will enable you to connect your chatbot to the Viber API.

  • step 2

    Connect a new Viber bot to your SendPulse account

    Add the token you received when creating a bot and start setting up your message flow.

  • step 3

    Create auto-replies using our builder

    Add quick replies and provide answers to users’ common questions that your chatbot will use in a conversation with a client.

  • step 4

    Track your statistics and message history

    Analyze your campaign statistics and improve your chatbot.


Omnichannel communication

With SendPulse, you can build a chatbot marketing strategy not only for Viber — use chatbots for Instagram, WhatsApp, Facebook, and Telegram.


A Viber chatbot is a virtual assistant that interacts with engaged users within the Viber messaging platform. It understands users’ queries and provides relevant responses and support. A chatbot can leverage AI, which helps marketers save time, deliver personalized offers, and enhance user experience.

Chatbots take some weight off marketers' shoulders. They ensure round-the-clock availability, reduce response times, and let you provide instant responses to customer inquiries. With a Viber chatbot, you can automate repetitive tasks, free up valuable time for your support agents to focus on more strategic initiatives, and deliver personalized experiences at the same time.

Chatbots operate based on predefined scenarios or AI algorithms. They understand user input and analyze the intent behind the message to provide relevant information. Your chatbot flow is launched once users fulfill your trigger, such as asking questions or placing an order. When integrated with a CRM system, chatbots store user data and info about their purchase history in the CRM so that you can use it to your advantage.

Viber provides a convenient platform for interacting with users worldwide. Chatbots enable businesses to deliver personalized experiences, offering tailored recommendations, support, and promotions based on user’s preferences and behavior. Viber chatbots automate routine tasks, such as answering FAQs and managing transactions, refunds, and exchanges, freeing up human resources and improving efficiency. Viber's multimedia features add depth to communication, allowing businesses to enrich interactions with engaging content such as images, videos, and interactive elements.

Create a Viber chatbot on the Viber Admin Panel, and you will get an access key (token). Then, connect your bot to your SendPulse account. Test bot messages and replies. After that, you can create a flow. Follow this guide.

You can import a file with subscribers’ info, add a direct link to your Viber chatbot, or share it on social media or your website. Subscribers are added to your audience by their Viber IDs, not their phone numbers.

You can create up to 3 chatbots absolutely for free.

You can send up to 10,000 messages per month for free. If you want to accept payments in a Viber chatbot, leverage automated speech recognition with OpenAI’s Whisper integration, and empower your bot with ChatGPT functionality, upgrade to the PRO plan, which costs $10 monthly. Check out pricing options here.

Absolutely! SendPulse takes care of that. You can pick any strategy that works for you. Since our marketing platform lets you integrate your chatbots on Viber, Instagram, Telegram, Facebook Messenger, and WhatsApp, with Automation 360, CRM, emails, SMS, and web push notifications, you can create meaningful and consistent user experiences. Encourage your email recipients to join your Viber chatbot for timely updates on special deals. Add a direct Viber link to your website so that users can receive tracking or booking information. As a conference speaker, promote your chatbot's QR code to streamline connections with your brand.

Create a Viber chatbot for free

Be there for your customers 24/7