Flow builder

Last Updated: 12.01.2026

A trigger is an event or command that a subscriber sends in a chat. When the event occurs, the trigger fires automatically and launches the linked chatbot flow.

Last Updated: 12.01.2026

With SendPulse, you can create triggers and manage them whenever needed. Update their settings, remove outdated or unnecessary triggers, and add hints to help users find the right commands faster.

Last Updated: 12.01.2026

Once you create and set up your chatbot, you can start configuring its flows. Every chatbot includes a welcome flow that runs when a user sends their first message or uses the /start command.

Last Updated: 12.01.2026

Once you have created and configured your chatbot, you can start creating and editing flows. SendPulse-powered chatbots include a standard reply flow that is triggered when there is no matching trigger.

Last Updated: 12.01.2026

A keyword trigger is used to launch a chatbot flow in response to specific words or phrases in a subscriber’s message.

Last Updated: 12.01.2026

You can send a message to a user in a messenger with confirmation of their reservation or order: order number, quantity of products, name of each product, etc.

Last Updated: 12.01.2026

Once you create and set up your chatbot, you can manage its flows, including system flows. Every chatbot includes the Unsubscribe from bot flow that runs when a user sends an unsubscribe command, such as /unsubscribe or /stop.

Last Updated: 28.01.2026

You can create a link to start your chatbot flows. When a user follows your link, a messenger chat opens and your trigger flow will launch.

Last Updated: 12.01.2026

With SendPulse, you can create automated message flows for your chatbots that will be launched by triggers and communicate with subscribers according to your premade scenario.

Last Updated: 21.10.2025

With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

Last Updated: 25.06.2025

This element is used to create messages of any type or collect data.

Last Updated: 23.06.2025

This element is used to communicate with users to inform or guide them.

Last Updated: 23.06.2025

Quick replies are prompts that disappear when clicked. You can use them to add more user interaction elements and link them to other elements and individual scenario branches.

Last Updated: 23.06.2025

This element is used to interact with chatbot subscribers. Using buttons, you can engage your chatbot subscribers and set your scenario’s direction.

Last Updated: 07.01.2026

You can add various media elements to make your chatbot communication more engaging. This can enhance user experience and help you convey your message through audio and visual content.

Last Updated: 24.10.2025

A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

Last Updated: 23.06.2025

This element is used to create a carousel of up to 10 cards. For example, it can be used to showcase various products. You can add an image, title, and button to every card.

Last Updated: 08.01.2026

Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

Last Updated: 24.12.2025

You can perform various actions to manage a subscriber's chat when they get to the Action element.

Last Updated: 24.12.2025

You can perform various actions to manage subscriber variables and tags when they get to the Action element.

Last Updated: 31.12.2025

By integrating with Google Sheets, you can transfer data between your chatbots and Google Sheets when subscribers interact with your chatbots. This allows you to track and organize client requests in spreadsheets, update their information, and retrieve real-time data.

Last Updated: 24.12.2025

You can perform various data management actions in CRM and courses when they get to the Action element.

Last Updated: 24.12.2025

You can perform various actions to manage subscribers in Telegram groups when they get to the Action element.

Last Updated: 08.01.2026

You can send notifications with the data of a subscriber when they get to the Action element.

Last Updated: 31.12.2025

You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system.

Last Updated: 22.12.2025

With the AI Agent element, you can incorporate AI into your chatbot flows to branch them based on user actions or goal completion and save data for personalized responses.

Last Updated: 22.12.2025

Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

Last Updated: 16.01.2026

Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

Last Updated: 22.12.2025

This element is used to set your message sending time and conditions. You can set your sending time in minutes, hours, or days.

Last Updated: 22.12.2025

The Randomize element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

Last Updated: 22.12.2025

The Repeat element allows you to execute actions at specific time intervals. Once added, it triggers all subsequent elements at a set frequency. You can use this element to send payment reminders, recurring notifications, or other updates automatically.

Last Updated: 22.12.2025

The Goal element helps track key user actions in the chatbot, including purchases, registrations, or other goals, and sends this data to Meta Ads Manager or TikTok. This allows you to assess how flows affect conversions more accurately and enhance ad campaign performance.

Last Updated: 22.12.2025

You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.