General

Last Updated: 25.05.2023

You can use data that your API service to send data as an array in the JSON format in the “API request” element and create a message card with a brief description and preview image. For example, you can show your most popular items or services, a list of available product categories, or a preview of your latest blog posts in a chat with a subscriber.

Last Updated: 15.03.2023

With SendPulse, you can create automated chatbot flows that will be triggered by a user action or keyword and answer customers’ questions or collect user information according to a predefined scenario.

Last Updated: 13.05.2023

SendPulse allows you to create automated chatbot flows when a bot answers customer's questions according to an in advance specified scenario that launches on trigger words.

Last Updated: 21.02.2023

With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

Last Updated: 24.05.2023

You can perform various actions with the subscribers' data when they get to the "Action" element.

Last Updated: 16.05.2023

Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

Last Updated: 16.05.2023

A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

Last Updated: 26.04.2023

Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

Last Updated: 21.02.2023

The “Randomize” element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

Last Updated: 15.03.2023

You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system. Let's take a look at what webhooks are, where they are used, how to activate them, and the structure of the received data.

Last Updated: 15.03.2023

Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

Last Updated: 06.04.2023

You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

Last Updated: 23.05.2023

With the help of "Chats," you have access to chats from your chatbots directly from your SendPulse account — in the browser version or through the application on your smartphone. Here, you can reply to messages from subscribers from all of the chatbots you have connected.

Last Updated: 19.05.2023

In this article, we will take a look at the sources from which users can go to your chatbot and become its subscribers on Facebook, Telegram, WhatsApp, Instagram and talk about possible ways to add and change variables and tags.

Last Updated: 15.03.2023

You can attach tags to your subscribers when they click on the necessary button or go through a certain flow branch scenario. As a result, you can filter your subscribers based on a particular tag and send them a message. Let's take a look at how to work with tags.

Last Updated: 21.02.2023

You can add variables with different types of data to your chatbot audience and use that data to filter your subscribers and send personalized messages.

Last Updated: 19.05.2023

In your chatbot settings, you can add global variables. With their help, you will be able to use messages with predefined values common to all subscribers. For example, the name and address of your company, links to groups in social networks, or the name of a manager.

Last Updated: 01.06.2023

You can always track how many users interacted with certain chatbot elements and received particular messages or how many users clicked specific buttons in your chatbot flows. You can view graphs and data summaries for specific periods to analyze the necessary information for each chatbot scenario individually.

Last Updated: 21.02.2023

With SendPulse, you can create and add a signup widget to your website. This way, site visitors will be able to subscribe to your chatbots.

Last Updated: 21.02.2023

If you don’t have access to your website’s source code or want to separate the scripts related to tracking and marketing, you can add your chatbot subscription widget code using Google Tag Manager.

Last Updated: 28.04.2023

Integrating SendPulse with messengers allows you to transfer custom variables to your SendPulse account when someone subscribes via a widget or following a link. With the help of this functionality, you can pass values ​​for existing variables in the "Audience" tab of the chatbot.

Last Updated: 24.05.2023

With the “SendPulse Notifications” bot, you can set up notifications for your chatbot admin about triggered flow elements and receive and reply to messages from subscribers. This allows you not to miss requests from customers and give them feedback promptly.

Last Updated: 15.03.2023

Chatbots allow you to answer common questions from your users, guide them, receive requests, and transfer data for further processing. Your message flow scenario determines the sequence in which messages and user action buttons are displayed.

Last Updated: 20.04.2023

With SendPulse, you can use modifiers for chatbot variables to transform their value according to the rules you set. For example, you can format text, dates, phone numbers, and URLs.

Last Updated: 21.02.2023

Regular expressions are patterns that you can use when the preset validation methods are insufficient to compare a value received from a subscriber with a template value.

Last Updated: 27.02.2023

You can add an event link from Google and other calendars to SendPulse chatbot so that users can add your events to their calendars. For example, when booking a table in a restaurant or announcements of various events — webinars, master classes, or starting a promotion in a store.

Last Updated: 15.03.2023

You can copy a flow script from one chatbot to another chatbot for the same messenger (Facebook Messenger, Telegram, WhatsApp or Instagram).

Last Updated: 21.02.2023

You can send a message to a user in a messenger with confirmation of their reservation or order: order number, quantity of products, name of each product, etc.

Last Updated: 21.02.2023

You can create a link to start your chatbot flows. When a user follows your link, a messenger chat opens and your trigger flow will launch.

Last Updated: 21.02.2023

In this section you can learn how to manage chatbots: disconnect pages, unlink an account and refresh permissions. Also, we’ll show you how to enable new pages from your linked account or link a new account after unlinking your previous account.

Last Updated: 21.02.2023

Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience. A properly segmented campaign is more relevant to the selected group of recipients. Because segmented campaigns are personalized and highly relevant, they have a greater response rate than a standard campaign.