Manage digital product subscriptions

The Subscribers list shows everyone who has paid for a subscription to your digital products, along with their billing dates, prices, and subscription statuses. Use it to see who is subscribed, how much each subscriber has paid, and when their next payment is due.

Let’s talk about how to view and manage your subscribers in the subscriber list.

View subscriber list

To view the list of contacts who subscribed to your digital products, go to CRM > eCommerce > Payments > Subscribers. The list shows all subscribers who paid for a subscription through a chatbot, CRM, or website.

To find a specific subscriber, use the filter criteria. You can filter by date, contact information, product information, price, and subscription status.

You can view the following details about each subscriber:

Contact	Subscriber's name and surname. To view details, click it.
Status	Subscription status. Read more: View subscription status.
Amount	Subscription fee charged each billing period.
Total paid	Total amount paid for the subscription.
Product	Product associated with the subscription. To view details, click it.
Recurring payment created	Date when the recurring payment was created and the subscription became active.
Next payment date	Date when the card is charged for the next billing period. The subscription expiration date is displayed under this date. Both dates move forward with each payment and stop changing once the subscription ends.

*The subscription expiration date indicates when the subscriber's paid access expires. If a subscriber cancels their subscription, they will have access to your product until the end of the current billing period. If a renewal payment fails and is not recovered, this date shows when access ended.

View subscription status

Every subscription has a status that indicates its current state. Combined with the associated dates, subscription statuses help you see who has active access, who is due for renewal, and whose access has expired.

To view a subscription status, check the Status column. It can take the following statuses:

Active	The subscriber paid for the subscription and is using it.
Pending	The subscriber clicked Pay but has not completed the payment yet.
Suspended	A team member suspended the subscription.
Canceled	A team member or the subscriber canceled the subscription.