"SMS" Element in Automation 360
With the “SMS” element, you can include SMS campaigns in your automation flow.
Let’s talk about how you can add and set up the “SMS” element.
Add an Element
Drag and drop the “SMS” element from the left panel to your workspace. Link it with an element after which you need to send an SMS campaign.
You can also change your element name to differentiate between elements. Click the “Element name” option, and enter your new name in the field.
Specify Your Sending Time
Specify when you want to send your SMS campaign. You can select the "Right away" option to send the message immediately, choose the "After" option to delay the sendout, or select "Exact time" or "Exact time and date" to set the time yourself.
Read more: Element (Block) Execution Time.
Select a Sender
Some countries and operators require Sender ID registration.
Enter Your Message Text
The service supports any Unicode characters. You can use Latin or Cyrillic letters. One message includes 160 Latin characters or 70 Unicode characters.
You can also add variables and send different information to each recipient. To do this, click {{}} to the right of the data entry dialog, and select a variable from the mailing list.
In the "Flow start" element, you can select a condition that will start your flow. If you have selected:
- the "Add subscriber," "Special date," "Contact webhook," or "Change variable" conditions, then the variables will be filled in from the specified mailing list;
- the "Create a deal" or "Change deal stage" conditions, then the variables will be filled in from the fields in the selected CRM pipeline;
- the "Start the flow by event" condition, then the variables will be filled in from the event body or from the body of both the event and the mailing list if the mailing list is selected (if there is a contact in that mailing list).
You can also add an unsubscribe link.
Click Apply to save the settings, and continue building your flow.
View Element Statistics
To view information about an element, exit the editor, and hover over the required element in the "Flow" tab.
Your element can have the following statuses:
| Expects | Contacts are waiting for the element execution time you set in the "Complete Action" settings, or contacts are waiting to be processed. |
| Done | Your message was sent to the recipient with the specified phone number. |
| Delivery | Your message was delivered to the recipient with the specified phone number.
To receive the "Delivery" status, your recipient's phone must be in the network coverage area. |
To view detailed statistics, click an element. A panel will open on the right. At the top, you can see your total number of sent and delivered SMS campaigns and errors.
Below, you can filter, download, and view contacts to whom your SMS campaigns were sent and see their delivery status change dates.
You can also click an element ID and start editing the element.
Last Updated: 27.06.2023
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