Chatbots

Facebook Chatbot

  • How to Create a Chatbot and Connect It to a Facebook Page

    Last Updated: 01.02.2023

    With the help of chatbots, you can connect with customers, attract new users, and also increase your sales. Create a chatbot for your Facebook Page, and automate your communication with subscribers using Facebook Messenger.

  • How to Create an Automated Facebook Chatbot Flow

    Last Updated: 24.05.2023

    SendPulse allows you to create automated Facebook chatbot flows when a bot provides subscribers with some information according to a pre-determined scenario.

  • How to Set Up a Facebook Chatbot Greeting

    Last Updated: 01.02.2023

    With SendPulse, you can add a greeting to your chatbot — a message that will tell how your chatbot can be useful, describe its functions, and engage a potential subscriber.

  • How to Create a Facebook Messenger Ad and Launch the Chatbot It Links to

    Last Updated: 01.02.2023

    You can set up targeted Facebook ads to promote your products and services and start chatbot conversations with users in Facebook Messenger who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

  • How to Send a Facebook Campaign

    Last Updated: 31.05.2023

    Facebook campaigns allow companies to advertise their products or services, notify people about events, send invitations, or congratulate users. With SendPulse, you can create and send campaigns to all of your bot subscribers or a specific audience segment.

  • How to Create a Chat Menu

    Last Updated: 01.02.2023

    A chat menu is a static menu that is displayed as a hamburger menu in the message input field in the web version of a chat or under the message input field in the mobile version of a chat. Depending on the settings, a menu element opens a site or starts a message flow.

  • Common Reasons Why Your Facebook Page Got Blocked

    Last Updated: 01.02.2023

    If you violate Facebook Terms and Policies, Facebook may block your business page from sending messages, meaning that you won't be able to send messages to your subscribers.

  • How to Create a Facebook Page

    Last Updated: 01.02.2023

    To grow your business online and attract new customers, create a Facebook Page. Enter a Page name, select a category, specify the Page settings, and add all the necessary information about your company and its products. In this article, we will analyze each of these steps in detail.

  • Types of Facebook Chatbot Campaigns

    Last Updated: 25.04.2023

    During the preparation of a Facebook Messenger campaign, it is important to select the correct type of campaign.

  • How to Transfer Facebook Chatbot Subscribers from Other Services to SendPulse

    Last Updated: 01.02.2023

    In this article, we’ll show you how to migrate your chatbot service to SendPulse for creating chatbots, sending auto-responses, collecting user information, and other useful features for Facebook Messenger.

  • How to Add an RSS for Autoposting

    Last Updated: 01.02.2023

    There is an option to do auto posting via a chatbot.

  • Facebook's Updates for Europe Chatbot Users and How to Work with Them

    Last Updated: 25.04.2023

    You can read more about the changes in 2021 in the changelog from Facebook.

Telegram Chatbot

  • How to Create and Connect a Telegram Chatbot

    Last Updated: 03.02.2023

    A chatbot is an automated multifunctional assistant, that can receive send and send triggered messages, and with SendPulse, your bot can save information as variables for future usage.

  • How to Create an Automated Flow for a Telegram Chatbot

    Last Updated: 24.05.2023

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use. All you need is to create keywords, design the bot’s structure, and drag-and-drop elements in the SendPulse flow builder.

  • How to Set Up a Telegram Chatbot Description

    Last Updated: 09.08.2022

    With SendPulse, you can add a description of your chatbot — a message that will tell users how your chatbot can be useful, describe its features, and engage a potential subscriber.

  • How to Create a Persistent Menu for a Telegram Chatbot

    Last Updated: 18.11.2022

    A bot menu allows users to easily navigate your bot’s content and information. You can create commands that open specific chatbot flows. The menu itself is displayed in the message box as an icon with a “/” sign.

  • How to Block or Unblock a Telegram Group or Channel Member

    Last Updated: 15.03.2023

    With Telegram chatbots, you can block or unblock group or channel members. For example, you can block group members who did not pay for an ordered product or service.

  • How to Format Text in Telegram

    Last Updated: 10.08.2022

    Telegram enables you to send formatted text to users. You can make text bold or italicized, and add code or hyperlink styles to better visualize important information.

  • How to Create Posts in a Telegram Channel or Group via Your SendPulse Chatbot

    Last Updated: 15.03.2023

    The SendPulse chatbot builder allows you to not only create a Telegram chatbot with auto-replies but also сreate useful posts and send campaigns to your channel or group using the bot. You can create scheduled posts or send them right away, design your campaigns, and add buttons with links, images, and files.

  • How to Transfer Telegram Bot Subscribers from other Services to SendPulse

    Last Updated: 03.02.2023

    In this article, we’ll show you how to migrate the service for creating auto-replies, collecting user information, and using other useful functions for the Telegram bots.

  • How to Create a Telegram Chatbot Campaign

    Last Updated: 31.05.2023

    Telegram campaigns allow businesses to advertise their products or services, notify people about events, send invitations, or congratulate users. With SendPulse, you can send Telegram campaigns with text, images, files, and buttons that lead to certain web resources or run a flow for all of your bot subscribers or only a specific audience segment.

WhatsApp chatbot

  • How to Сreate a WhatsApp Сhatbot

    Last Updated: 15.03.2023

    To automate the process of communicating with your customers on WhatsApp, you need to create business accounts on Facebook and WhatsApp to connect your number to the WhatsApp Business API and use your chatbot. With a simple WhatsApp chatbot connection wizard, you can do this in three steps.

  • How to Manage a WhatsApp Chatbot Without Facebook Business Verification

    Last Updated: 11.05.2023

    Once you create your account, you will be able to: You can see the current limits on the number of sessions per day on the WhatsApp Manager page.

  • Reasons Why Users Fail to Receive a Registration Code

    Last Updated: 18.08.2022

    There are two possible reasons why you haven't received a code for registering your WhatsApp Business API client. First, your phone number is associated with a non-commercial account (WhatsApp or WhatsApp for Business for users). Second, you have already connected this number to the WhatsApp Business API through another provider.

  • How to Verify a Business in Facebook Business Manager

    Last Updated: 13.09.2022

    You can verify your business in Facebook Business Manager to access specific products and tools for your business and make full use of the WhatsApp Business API to build chatbots. Also, a verified company inspires more trust among users.

  • How to Add a Template for WhatsApp Campaigns

    Last Updated: 15.03.2023

    Users who have connected their phone number to the WhatsApp Business API can send campaigns to their audience. Sending campaigns to all of your subscribers is possible with an approved template.

  • How to Create a WhatsApp Campaign

    Last Updated: 19.05.2023

    Messenger campaigns are a reliable way to attract new customers and keep the attention of loyal customers. Keep in touch with your clients, inform them about important events or changes to their order statuses, and remind them about scheduled events they signed up for.

  • How to Create an Automated Flow for a WhatsApp Chatbot

    Last Updated: 19.05.2023

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

  • How to Сreate a WhatsApp Ad via Facebook to Start a Сhatbot Conversation

    Last Updated: 26.05.2023

    You can set up targeted Facebook ads to promote your products and services using WhatsApp and start chatbot conversations with users who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

  • How to Add a Product Card in a WhatsApp Chatbot

    Last Updated: 15.03.2023

    If you have a catalog with products configured in Facebook Commerce Manager, you can add a card or a list of products to your WhatsApp chatbots to attract users' attention and convince them to buy the product. Product cards can be used, for example, to advertise hotels, flights, travel destinations, and vehicles.

  • How to Switch to SendPulse from Other WhatsApp Providers

    Last Updated: 15.03.2023

    You can migrate your WhatsApp Business API number and change providers (BSP) to create chatbots in our builder. This article will show you how to migrate your number to SendPulse — an official provider of WhatsApp Business API — and create a chatbot environment with that number.

  • WhatsApp Business Account Statuses and Message Sending Limits

    Last Updated: 09.08.2022

    In this article, let's take a look at what kind of sending limits WhatsApp has, where to find your current limit and rating, and how to increase your level.

  • How to Import WhatsApp Subscribers

    Last Updated: 15.03.2023

    You can upload your base of subscribers who have given you their preliminary consent to send them messages in accordance with the WhatsApp policy and send them campaigns according to an approved template or work with a contact according to a chatbot script.

  • WhatsApp Conversation-Based Pricing Policy

    Last Updated: 19.05.2023

    WhatsApp introduces pricing updates for messages sent via the WhatsApp Business Platform and WhatsApp Business API that will apply based on the conversation initiator and category.

Instagram Chatbot

  • How to Reset Permissions for Business Applications on Facebook

    Last Updated: 28.10.2022

    To enable integrations, Facebook creates a temporary token that allows applications to make changes to your page.

  • How to Create an Instagram Chatbot

    Last Updated: 11.05.2023

    A chatbot is an automated multifunctional assistant that can send and receive triggered messages. With SendPulse, your bot can save information as variables for future usage.

  • How to Create an Instagram Business Account and How Account Types Differ

    Last Updated: 18.08.2022

    There are three types of accounts on Instagram: "Personal" — you can share photos with your friends and family, create Stories, and broadcast live. This type of account is not intended for the sale of goods or services. Also, in the privacy settings, you can choose between a private or public account.

  • Troubleshooting Checklist for Connecting an Instagram Chatbot

    Last Updated: 07.03.2023

    If you're having issues connecting your Instagram chatbot or sending messages through the chatbot, follow these steps to make sure everything is set up correctly.

  • How to Create a Flow for an Instagram Chatbot

    Last Updated: 16.05.2023

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

  • How to Create a Greeting Menu for an Instagram Chatbot

    Last Updated: 18.08.2022

    Use the chatbot's greeting menu to answer users' frequently asked questions, help them contact a manager, or start specific flows.

  • How to Create a Persistent Menu for an Instagram Chatbot

    Last Updated: 18.08.2022

    Use the chatbot menu to help users find the information they need. Create commands that trigger specific flows.

  • How to Сreate an Instagram Ad via Facebook to Run a Сhatbot

    Last Updated: 19.08.2022

    You can set up targeted Facebook ads to promote your products and services through Instagram and run chatbot flows for users who responded to your ads. With ads, you can strengthen your brand, attract new audiences, and maintain communication with customers.

  • How to Send an Instagram Chatbot Campaign

    Last Updated: 31.05.2023

    Campaigns on Instagram are a way to promote your brand or company to reach a larger and more targeted audience. In SendPulse, you can send campaigns on Instagram with text, images, cards, and payment buttons — buttons that can redirect recipients to your site or launch an automation flow for bulk notifications to your subscribers or segmented group.

Integrations

General

Flow Elements

  • How to Send Message Cards in Chatbots

    Last Updated: 25.05.2023

    You can use data that your API service to send data as an array in the JSON format in the “API request” element and create a message card with a brief description and preview image. For example, you can show your most popular items or services, a list of available product categories, or a preview of your latest blog posts in a chat with a subscriber.

  • How to Work with the Chatbot Flow Builder

    Last Updated: 15.03.2023

    With SendPulse, you can create automated chatbot flows that will be triggered by a user action or keyword and answer customers’ questions or collect user information according to a predefined scenario.

  • How to Manage Chatbot Flow Triggers

    Last Updated: 13.05.2023

    SendPulse allows you to create automated chatbot flows when a bot answers customer's questions according to an in advance specified scenario that launches on trigger words.

  • How to Use Chatbot Builder Elements

    Last Updated: 21.02.2023

    With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

  • How to Use the "Action" Element

    Last Updated: 24.05.2023

    You can perform various actions with the subscribers' data when they get to the "Action" element.

  • How to Use the Filter Element in the Chatbot Flow Builder

    Last Updated: 16.05.2023

    Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

  • How to Add a User Input Element

    Last Updated: 16.05.2023

    A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

  • How to Accept Chatbot Payments

    Last Updated: 26.04.2023

    Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

  • How to Use the “Randomizer” Element

    Last Updated: 21.02.2023

    The “Randomize” element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

  • How to Send Webhooks Via Chatbots

    Last Updated: 15.03.2023

    You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system. Let's take a look at what webhooks are, where they are used, how to activate them, and the structure of the received data.

  • How to Send and Receive Data from External Sources

    Last Updated: 15.03.2023

    Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

  • How to Continue a Chatbot Flow without a User Action

    Last Updated: 06.04.2023

    You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

Statistics and Audience

  • How to Use a Live Chat

    Last Updated: 23.05.2023

    With the help of "Chats," you have access to chats from your chatbots directly from your SendPulse account — in the browser version or through the application on your smartphone. Here, you can reply to messages from subscribers from all of the chatbots you have connected.

  • How to Manage Chatbot Subscribers and Their Data

    Last Updated: 19.05.2023

    In this article, we will take a look at the sources from which users can go to your chatbot and become its subscribers on Facebook, Telegram, WhatsApp, Instagram and talk about possible ways to add and change variables and tags.

  • How to Assign Tags to Chatbot Subscribers

    Last Updated: 15.03.2023

    You can attach tags to your subscribers when they click on the necessary button or go through a certain flow branch scenario. As a result, you can filter your subscribers based on a particular tag and send them a message. Let's take a look at how to work with tags.

  • How to Create a Variable in a Chatbot Audience

    Last Updated: 21.02.2023

    You can add variables with different types of data to your chatbot audience and use that data to filter your subscribers and send personalized messages.

  • How to Create a Global Variable for Chatbot Subscribers

    Last Updated: 19.05.2023

    In your chatbot settings, you can add global variables. With their help, you will be able to use messages with predefined values common to all subscribers. For example, the name and address of your company, links to groups in social networks, or the name of a manager.

  • How to Сheck Your Сhatbot User Interaction Statistics

    Last Updated: 01.06.2023

    You can always track how many users interacted with certain chatbot elements and received particular messages or how many users clicked specific buttons in your chatbot flows. You can view graphs and data summaries for specific periods to analyze the necessary information for each chatbot scenario individually.

  • How to Create a Chat Widget for a Website

    Last Updated: 21.02.2023

    With SendPulse, you can create and add a signup widget to your website. This way, site visitors will be able to subscribe to your chatbots.

  • How to Add Chatbot Subscription Widget Code to a Website Using Google Tag Manager

    Last Updated: 21.02.2023

    If you don’t have access to your website’s source code or want to separate the scripts related to tracking and marketing, you can add your chatbot subscription widget code using Google Tag Manager.

  • How to Transfer Custom Variables During a Subscription to a Chatbot

    Last Updated: 28.04.2023

    Integrating SendPulse with messengers allows you to transfer custom variables to your SendPulse account when someone subscribes via a widget or following a link. With the help of this functionality, you can pass values ​​for existing variables in the "Audience" tab of the chatbot.

Additional Features

  • How to Use the “SendPulse Notifications” Bot

    Last Updated: 24.05.2023

    With the “SendPulse Notifications” bot, you can set up notifications for your chatbot admin about triggered flow elements and receive and reply to messages from subscribers. This allows you not to miss requests from customers and give them feedback promptly.

  • How to Copy a Chatbot Flow from One Messaging Platform to Another

    Last Updated: 15.03.2023

    Chatbots allow you to answer common questions from your users, guide them, receive requests, and transfer data for further processing. Your message flow scenario determines the sequence in which messages and user action buttons are displayed.

  • How to Use Modifiers for Variables

    Last Updated: 20.04.2023

    With SendPulse, you can use modifiers for chatbot variables to transform their value according to the rules you set. For example, you can format text, dates, phone numbers, and URLs.

  • How to Use Regular Expressions in Chatbots

    Last Updated: 21.02.2023

    Regular expressions are patterns that you can use when the preset validation methods are insufficient to compare a value received from a subscriber with a template value.

  • How to Add a Link to a Calendar Event in a Chatbot

    Last Updated: 27.02.2023

    You can add an event link from Google and other calendars to SendPulse chatbot so that users can add your events to their calendars. For example, when booking a table in a restaurant or announcements of various events — webinars, master classes, or starting a promotion in a store.

  • How to Сopy a Flow to Another Chatbot

    Last Updated: 15.03.2023

    You can copy a flow script from one chatbot to another chatbot for the same messenger (Facebook Messenger, Telegram, WhatsApp or Instagram).

  • How to Launch a Bot with an A360 Event

    Last Updated: 21.02.2023

    You can send a message to a user in a messenger with confirmation of their reservation or order: order number, quantity of products, name of each product, etc.

  • How to Launch a Bot via a Link or QR code

    Last Updated: 21.02.2023

    You can create a link to start your chatbot flows. When a user follows your link, a messenger chat opens and your trigger flow will launch.

  • How to Manage Chatbots

    Last Updated: 21.02.2023

    In this section you can learn how to manage chatbots: disconnect pages, unlink an account and refresh permissions. Also, we’ll show you how to enable new pages from your linked account or link a new account after unlinking your previous account.

  • How to Send a Campaign Using Segmentation

    Last Updated: 21.02.2023

    Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience. A properly segmented campaign is more relevant to the selected group of recipients. Because segmented campaigns are personalized and highly relevant, they have a greater response rate than a standard campaign.

Viber Chatbot

  • How to Collect an Audience for a Viber Chatbot

    Last Updated: 26.05.2023

    You can grow your bot's audience organically (when users subscribe to your bot themselves) or by importing a file with users’ contact info.

  • How to Create a Viber Chatbot Campaign

    Last Updated: 31.05.2023

    You can send Viber chatbot campaigns with text, images, files, and buttons that can redirect users to your site or launch an automation flow for all of your recipients or particular audience segments.

  • How to Create a Flow for an Viber Chatbot

    Last Updated: 16.05.2023

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

  • How to Create a Viber Chatbot

    Last Updated: 23.05.2023

    A Viber chatbot is an easy-to-use marketing tool that can display information to subscribers, collect data upon request, and accept orders according to pre-planned scenarios.

Try creating a chatbot for Facebook Messenger for free