Scale sales and support with SendPulse-powered chatbots

Name: Scale sales and support with SendPulse-powered chatbots
Brand: SendPulse
Rating: 4.6 (773 reviews)

Trusted by 200,000 customers. Loved by 6K+ reviewers

4.6

Get a chatbot that sells, not just answers questions

With SendPulse, a chatbot marketing platform designed for growing businesses, you can create AI-powered chatbots for messaging apps, website live chat, email, and SMS.

Cover every stage of your sales process with a chatbot that handles leads from ads, comments, and incoming messages. Your chatbot can also help customers decide what to buy, collect payments, and log sales in your CRM system. Human agents join in only when a conversation needs them, so you can grow sales without growing your team.

Bring all your chats together in a single workspace:

Earn more with less busywork

Automate every stage of the customer journey, including first contact, sales, and repeat purchases. Your AI chatbot takes care of conversations, and the built-in social CRM system keeps every lead and deal in one sales pipeline.

Engage

When your content takes off, your chatbot is ready. It instantly responds to messages from ads and comments on viral videos, even when hundreds of people reach out at once.

Qualify

No more manual lead qualification. Your chatbot asks about potential customers' needs and budgets, filters out low-intent leads, and routes sales-ready prospects to your team.

Sell

Be there before customer intent fades. AI narrows down the product or service options to match every customer's needs, handles checkout and payments, and logs every deal in your CRM.

Retain

Grow sales from the customers you already have. Your chatbot follows up for feedback, showcases new arrivals, and sends tailored offers to encourage another purchase.

Let your AI assistant do the heavy lifting

Hand off routine workflows to AI and focus on work that needs a personal approach.

Builds flows for you

Tell your AI assistant what the flow should do in plain words. To give you an idea, ask it to “take an order, confirm it, and hand the conversation over to a team member.” It will create the messages, buttons, data collection steps, and flow branches so that you don’t have to.

Get a working flow in seconds and customize it to match your needs. You can launch in minutes, not days, and test new ideas faster than ever.

Guides every conversation from greeting to action

Your AI assistant can run each conversation on its own. It analyzes subscribers’ needs and sentiment, recommends the best-fit options, and leads them to the next step, such as a purchase, course enrollment, or a call with your team.

Your AI assistant can:

Give answers based on your prompts and reference content
Look up current information online within predefined limits to keep answers accurate
Chat in multiple languages and translate messages without twisting the original meaning
Understand voice messages and reply to them in text so that subscribers can reach out however they prefer

Guides every conversation from greeting to action

Acts on what subscribers say and do

Your AI assistant adapts the flow to each subscriber's replies or behavior and knows when to act. This turns conversations into another step toward a sale, even while your team is busy with larger deals.

Your AI assistant can:

Save customer data, including name, language, preferences, and budget, to variables and tags
Create and update CRM deals and contact cards
Process orders and take payments in the chat

Handles SendPulse workflows for you

No need to dig through the interface for the right setting. Just tell Claude, ChatGPT, or another AI tool, connected through SendPulse’s MCP, what you need, and it will get it done.

Your AI assistant can:

Pull up chatbot statistics
Filter subscribers by tags or variables
Run campaigns for selected audience segments
Message specific subscribers and pause automated flows for them
Update subscriber tags and variables

Run an AI chatbot that adapts to your field

A shopping assistant, a booking specialist, or a digital co-pilot for your team — AI chatbots are already helping businesses like yours work smarter.

AI chatbot for eCommerce

AI chatbot for retailers

AI chatbot for real estate

AI chatbot for hospitality

AI chatbot for recruitment

AI chatbot for sports betting

Organize seamless teamwork in your chats

Combine the speed of AI with your team’s expertise.

Get more done with autonomous AI agents

Create an AI agent to take on everyday tasks. Make it a customer support rep, sales assistant, or product expert, then outline its role and guidelines. Every agent follows your prompt and keeps track of previous messages to help customers reach their goals faster.

Pick an AI tool from the list and add it to your chatbot flow as an agent. Want to change how it works? You only have to customize it once, and every flow using that agent will reflect your changes instantly. If you're new to AI agents, start with a ready-made option from SendPulse and tailor it to your needs.

Keep your team in sync across every conversation

Manage conversations from messaging apps, website live chat, email, and SMS in a single inbox. Your CRM system brings each customer’s data into one contact card using their phone number or email address. Anyone on your team can jump in and continue the conversation without missing a beat.

Get your chatbot, AI agents, and team working together:

Assign new chats to the right team members automatically.
Leave routine questions to AI agents to give your team more time for complex deals and sales-ready leads.
Pause your chatbot whenever a team member needs to jump in, then switch automation back on once they’re done.

Whoever runs the team can monitor everyone's workload, response times, and deal values.

Manage your chatbots on the go

Stay on top of conversations wherever you are. Install our mobile app to reply in chats from every messaging app, manage subscriber data, and analyze chatbot statistics.

Create chatbots on a platform you can trust

Rely on official APIs, secure data handling, and support at every step of your setup.

Keep your messaging safe with official APIs

Your chatbots connect through official messaging app APIs to keep your business phone numbers and pages secure. As a Meta Business Partner and official WhatsApp Business API provider, SendPulse ensures you launch worry-free.

Meet international security standards

Your account stays protected with two-factor authentication, and SendPulse never stores your payment card details. We’ve also passed CASA Tier 2, an independent assessment of how cloud apps protect sensitive data.

Make AI work on your terms

Keep AI costs in check by limiting how often customers can trigger AI replies over a set timeframe. You can also let customers know they’re chatting with AI, which some countries require by law.

Get round-the-clock support from day one

Our support team is here to assist you 24/7. We can also help you move your data from another platform and set everything up. To get up to speed faster, browse our self-help guides and SendPulse Academy courses.

Give your team a break from repetitive work

Your workflows shape your chatbot. Find out how chatbots can help marketers boost sales, sales reps qualify leads, and support agents reply faster.

Chatbots for marketing

Send targeted chatbot campaigns based on customer actions, language, gender, interests, and purchase history. Recommend complementary products when purchase intent is high or offer your most loyal customers exclusive sales. Increase average order value and keep your messages relevant, not spammy.

Learn more

Chatbots for lead generation

Replace lengthy forms with quick, engaging chats. Your chatbot can send checklists, promo codes, or helpful guides in exchange for contact details and a few insights into the customer's budget or purchase plans. If they leave halfway through, it can send a friendly reminder or sweeten the deal with a discount to bring them back. This will help you capture more leads and get richer customer data.

Learn more

Chatbots for support

Never leave customers hanging. Reply to questions or complaints instantly in comments and DMs, then ask customers to rate their experience. You'll get a clear picture of how well your support is performing based on customer feedback, not guesswork.

Learn more

More chatbot tips and ideas

How to set up Chatbot Gamification using SendPulse

Create chatbots with gamified quiz elements using SendPulse's chatbot builder to attract new customers and collect contact data automatically.

Chatbot vs Live Chat: Which to Choose

Compare chatbots vs live chats across their strengths, limitations, and ideal use cases.

How an AI Chatbot Automated 70% of Candidate Screening [Case Study]

Find out how AI automation streamlined early-stage candidate screening and reduced manual HR workload.

Fully Reloaded Case Study: How an AI WhatsApp Chatbot Automated 70% of Support Requests

Find out how an AI WhatsApp chatbot helped Fully Reloaded achieve significant improvements across its customer support operations.

How to Use ChatGPT on WhatsApp for Your Business

Learn how to use ChatGPT on WhatsApp for every aspect of customer experience.

FAQ

How do I choose the right AI chatbot builder?

When choosing an AI chatbot builder, prioritize official messaging APIs, flexible AI configuration, and seamless integration with your business tools. SendPulse checks all three of these boxes.

As a Meta Business Partner and official WhatsApp Business API provider, SendPulse allows you to pick an AI tool, customize it to fit your needs, and set up its replies based on your guidelines and prompts. Your account also brings together chatbots, an omnichannel inbox, a CRM system, and email campaigns. This makes it easy for you to automate sales and customer support without juggling multiple tools.

Where can my chatbots talk to customers?

With SendPulse, you can create chatbots for Instagram, Facebook Messenger, WhatsApp, TikTok, live chat, and more. Email and SMS chatbots can send automated messages and process incoming replies, then save customer data or route conversations to your team, with or without replying automatically. All conversations, including those from LinkedIn, come together in one inbox.

Which AI tools can I integrate with my SendPulse-powered chatbots?

You can integrate GPT, Claude, Gemini, and DeepSeek with SendPulse using your API key. Soon, you'll also be able to purchase tokens directly through SendPulse, giving you more flexibility to choose AI tools and models based on your needs and budget.

AI follows your prompts, uses your uploaded files to answer questions, and can look up information online when necessary. To keep costs under control, you can also limit how often customers can trigger AI replies over a set timeframe.

Can my team manage chats together?

Absolutely! SendPulse's omnichannel inbox automatically routes new conversations to available team members in the right group. You decide which messaging channels and customer data your team members have access to. When a conversation needs a personal touch, your team can pause the chatbot, step in, and resume automation once they’re done. You can also track each team member’s workload and response time.

How quickly can I launch an AI chatbot?

You can launch your first chatbot flow in minutes. Describe what you want your chatbot to do in plain language, and our AI assistant will build a flow you can then adjust to fit your business. You can also start from a ready-made template. If you need help connecting your messaging apps or setting things up, our support team will be happy to assist.

Can I switch to SendPulse from another chatbot platform?

Of course! Our support team can help you move your data and set everything up, so you don’t have to start from scratch. You can even keep your current WhatsApp Business phone number.

Is it safe to connect WhatsApp and other messaging apps to SendPulse?

As a Meta Business Partner and official WhatsApp Business API provider, SendPulse connects to messaging apps only through their official APIs. This helps you follow each platform’s rules and protects your phone number and business accounts.

Build an AI-powered chatbot for sales and customer support

Bring your messaging apps together, tell AI what to do, and your chatbot will handle everyday conversations while your team closes deals that drive revenue.