Capture leads on your website with live chat for business

Peak hours often bring new messages in droves and make your inbox swell overnight. Luckily, routine questions can still get answered, even when your team is busy.

An automated live chat flow can handle them using the answers and rules you have already approved. Customers get the help they need right away, and your team no longer has to explain the return policy for the hundredth time.

This way, more visitors get an instant reply, while your team stays focused on conversations that need a closer look or a personal touch.

Not every lead is ready to buy on their first visit. Some want to compare options, read reviews, or simply think it over. But once they close the tab, the conversation ends, unless you've captured a way to reach them.

Make that step easy using your live chat. Visitors can share their name, email address, and phone number using short messages and buttons, right in the conversation. Your AI agent then creates a contact in your CRM and saves these details to variables. SendPulse also attaches UTM data to new contacts, so your team can track every lead back to its source.

When a contact is already in your CRM, closing the tab does not have to end the conversation. Your agents can follow up and nurture visitors who have already shown they're interested.

Even the best chatbot flow can't predict every question. Warranty exceptions, unusual delivery conditions, or highly specific service requests often fall outside your script and need a more flexible answer.

This is where your AI agent can step in. Using the conversation context and the files you upload, it can work out what the customer is asking, find the details that apply to that exact situation, and look up current information online when needed.

You don’t have to map out every possible question in advance. Customers still get helpful and accurate answers, even when the conversation goes beyond the scenarios you've prepared for.