The bot will not substitute your team but can help you streamline several tasks. What can a chatbot do?
Users are curious to know your product range, arrange consultations or check the schedule. Let the chatbot cover those tasks so that your customer support manager can deal with issues of higher priority.
Users do not stop reaching out after their shift is over. Set up a chatbot to answer user requests 24 hours a day.
Create a fully functional shop right in your messenger. The bot will generate a personalized offer after asking users a few questions. Users can view product cards or product catalogs leading to your website.
Use SendPulse's chatbot builder to create automated Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram flows. You can develop a script for each chatbot and copy flows within or across messaging apps to automate customer communication. Our subscription widget can help users choose the most convenient way to contact you.
Install the app and send quick replies to your chatbot subscribers.
All pricing plans, including the free one, come with prebuilt flow templates suitable for different messaging apps and niches.
Once you create your chatbot, our system will automatically generate a bio link page using which visitors can subscribe to your bot. Share a link to this page on social media and in emails to effortlessly attract new subscribers.
Integrate with OpenAI to build your chatbot faster.
Provide users with in-depth automated replies and help them solve various issues.
Build new chatbot flows based on natural language text prompts in no time.
Recognize and transcribe voice messages so that subscribers can interact with your bot via voice.
Launch various auto-replies and message flows using a trigger.
Decide which message will be sent to subscribers based on the trigger you set.
Go to the editor to build a sequence of messages in your auto-reply flow.
Use the test mode to check whether your bot works properly. Then, activate your bot and launch your message flow.
A trigger is a condition that causes an auto-reply or message flow sending in the chat. There are different triggers you can set up:
Use this trigger to send a welcome message after a new subscription. Specify the delay in sending the welcome message in minutes, hours, or days.
Think about keywords your users are likely to use. For example, "price" or "delivery" are popular keywords. These words become the trigger for sending auto-replies to your chat.
Create a trigger that will send a universal answer while the user sends a message without trigger keywords.
Set up a trigger to send a message after a user sends an unsubscribe command.
Create quick and meaningful replies to move users down the sales pipeline efficiently.
A message can consist of several text elements. You can add an image, file, and list. You can also add a product card to a chatbot message in Facebook Messenger.
Use instant answers to prompt users when they are choosing their response. One message element can have up to 10 quick replies.
Save the text a user typed in the chat using variables. You can use this data to personalize your future messages. With this element, you can ask users to fill in application forms and questionnaires.
Buttons can connect a message with the next one in a flow. You can also provide a URL link for buttons to redirect users to a page of your website.
With OpenAI's ChatGPT language model, your chatbot can interact with subscribers while you generate content for your flows.
OpenAI's speech recognition system, Whisper, allows your subscribers to send voice messages and receive instant replies. You will be able to see subscribers' voice messages and their transcriptions to send test replies, making your interactions easier.
Send requests to a third-party server, receive data, and add it to your chatbot replies. Save data as a variable or insert it directly into a message.
For example, if you are aware of the subscriber city, you can send weather forecasts, or if you know the product name your customer has been looking for, display the search results in your chatbot.
How does it work?
Let your chatbot become an effective sales channel for your business. Provide seamless online payments via chatbots for your customers by integrating payment systems into your chatbot and adding payment buttons to its flows.
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Users can see a delay indicator as a "typing" answer. This indicator will be displayed for the amount of time you indicated.
Your flow messages will be sent based on which button or quick reply a user chooses. Develop the auto-reply flow using elements.
Add several messages to your flow to create a fluid dialogue.
Redirect users to the existing flow without having to repeat message block creation.
Use this element to hand the chat over to your admin. With the help of this element, you can assign tags to users or set up a variable to further segment your audience. You can also use the Action element to generate a webhook for sending data about events in a chatbot flow to your CRM or CMS.
Use the pause to send the next message after some time. Indicate a pause time between several minutes and one day.
Use this element to fork your chatbot message script into different flows. This element will help you arrange quizzes and carry out A/B tests to various branches of your chatbot flows.
Request data from third-party systems — your chatbot can get and read out the information and send back its updated version.
You can test sending messages from each flow you create. To do this, save the new auto-reply flow and send it to yourself. Once you have finished testing, launch this flow to your subscribers.
Set up auto-replies
Encourage your colleagues to use chatbots to process customer requests faster and more efficiently.
Invite team members to your account and grant them specific access rights to ensure data security.
Assign your team members to new chats to track their progress. Your assignees will receive a notification and will be able to jump into the conversation instantly.
Add comments that are invisible to your chatbot subscribers directly to your flow to offer an idea or explain something to your team.
Create and modify deals right in your chats to track them in your CRM system, add chatbot messages to your automated flows, and add subscription widgets to your website. SendPulse's tools are already integrated with one another to make it easier for you to create a seamless user experience and sell.
In your SendPulse account, go to the "Chatbot" section and connect your bot. You can find detailed guides on how to create and set up a chatbot for each messenger in our Knowledge Base.
Collect the database using the widget on the website. To create a subscription widget, go to the “Messenger” tab and click “Sign-up widgets.” Select a widget type from the available ones and customize it in the editor. When the widget is ready, click “Save and get code.” Paste the code you receive to the corresponding place on your website. Learn how to create a subscription widget.
Find the “Bot structure” tab in the “Messengers” menu of your SendPulse account. Click “Create a new trigger” and select the necessary trigger. The system provides predefined triggers “Immediately”, “Standard reply”, and “Unsubscription from the bot”, as well as triggers you can set up manually: “Keyword” and “After subscription.” Specify a keyword that will trigger the auto-reply. After creating, you can set up the auto-reply or a flow that will be sent once the trigger is activated. Learn how to create, edit, and delete triggers.
Set up auto-replies and auto-reply flow with the help of the SendPulse chatbot editor. Use the “Message,” “Flow,” “Action,” “Filter,” “API request,” “Pause,” and “Random” elements to organize the conversation logic for your bot. You can link your flow elements using buttons and prompt replies. Learn how to create a chatbot flow for Instagram, WhatsApp, Viber, Facebook, and Telegram.
Sure, so that you do not duplicate the message blocks, you can redirect users from your current flow to another one.
Go to the “Bot structure” tab in your SendPulse account and click the “Create a flow” button. After you save the flow, you can connect it to any trigger you have created. You can also redirect users from other flows to the unbound flow.
You can create the following elements for your message:
The bot recognizes only separate words as triggers. When the subscriber types in a word combination containing a keyword, the bot will send an auto-reply. For example, subscriber texts “Hi, how much does the shipping cost?” The message contains two keywords — “Hi” and “Shipping.” The chatbot detects them as triggers and sends instant replies to the chat. The user can activate the corresponding message flow by clicking on the appealing option.
Keyword recognition does not depend on the upper- or lowercase letters. The bot can understand both «shipping» and «Shipping».
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